Hundreds of jobs at risk as John Lewis plans to cut some services As one of Britain's most iconic department store chains, John Lewis has long been known for adapting to changing consumer habits and market conditions.
However, its latest decision to close hundreds of jobs by cutting in store money exchange services and dedicated gift wrapping areas raises questions about the retailer's commitment to customer experience.
The move appears pragmatic on the surface: customers are increasingly opting for online foreign currency purchases or digital payments while abroad. But is John Lewis' response proportionate to the challenge?